How do I contact a Billing Representative to discuss my bill?
Please call Clinical Laboratory Partners at 800-286-9800 (option 4) if you have questions about your bill.
What are CLP’s billing customer service hours of operation?
M-F 8:30 a.m. – 5:00 p.m.
Why have I received a bill from CLP?
The bill you have received in the mail represents charges for laboratory services performed by Clinical Laboratory Partners that were not covered by your insurance. Laboratory services are not part of your physician bill and are billed to you directly.
What methods of payment does CLP accept?
We accept personal checks, Visa and MasterCard.
Can CLP tell me how much I can expect to pay for my tests?
We can give you the price of a test but can not estimate what your insurance will or will not pay.
How can I find out if CLP will process a claim with my insurance?
Please
click here view the listing of participating insurances that CLP contracts with.
What is an ABN and why is it required for certain tests?
An Advanced Beneficiary Notice (ABN) is a requirement by Medicare. The Medicare program pays for services only if it determines that the services are reasonable and necessary. Some tests are medically necessary only if the patient has certain medical conditions, symptoms or diseases. Medicare calls these "limited coverage tests". The ABN is to help patients make an informed choice about whether or not they want to receive certain laboratory tests that have a likelihood of being denied. The patient will have financial responsibility for the testing if Medicare denies payment.
Why do I need to give my insurance information each time I visit a CLP patient service center?
Since insurance plans can change annually, CLP advises patients to present an insurance card at each visit to ensure that each patient’s tests are billed correctly.
Is CLP able to tell me if I am covered for testing?
No. Since insurance coverage varies it is the patient’s responsibility to verify their insurance benefits prior to having tests performed. All questions regarding coverage should be directed to your insurance carrier.
Does CLP have a program for patients experiencing financial hardship?
Since CLP recognizes that patients can sometimes experience financial hardship we try to accommodate patients who need help. CLP offers payment plans for those who have the ability to pay, as well as a financial assistance program for those who may not have the means to pay. Please call our financial assistance team at 1-877-292-5117 if you need assistance.
Am I able to pay my CLP bill on-line?
Yes, we offer an on-line bill pay feature. We accept Visa and MasterCard. Please
click here to pay your bill on-line.